e-Government Services at SM Business Centers

by Ka Edong on February 12, 2008

Government transactions at SM Business Service Centers I like how SM does their business. They aim to be a true one-stop shop for their patrons.

For example, their SM Business Service Center caters to people needing some specific government transactions. SM doesn’t put up these business centers as a direct-earning kiosk. Instead, the kiosk attracts more foot traffic to the mall which in turn brings more profits to the mall through purchases at other stalls.

Government transactions at SM Business Service Centers And all SM needs to have is a printer and an Internet connection which gives them access to publicly-available e-Government services.

Anyway, services offered by the business center:

  • Inquiry and Downloadable Forms on SSS (Employee Status Info, Benefit claim, Employment History, Loan Status, Other Claims)
  • Philippine Health Insurance Corporation (Philhealth) Members Data Record
  • Pag-ibig Forms
  • Government Services Insurance System (GSIS) Membership Forms
  • Land Transportation Office (LTO) Forms
  • Bureau of Food and Drugs (BFAD)

Government transactions at SM Business Service Centers In around 2003 while I was working with Digital Philippines Foundation, I conceptualized a way to promote e-Government services. Deliver online services through Netopia — advertise the government services through tarpaulins, educate the Netopia staff to help their patrons access government services . I guess SM beat them to it.

On a last note, I asked one SM Business service center attendant what the most common transaction is. She said, basically it’s printing out of SSS employee status info and similar forms.
ka edong
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