I went to the NBI office at Carriedo back in November 2008. I knew from past experience that I couldnâ€™t get my NBI clearance renewed at the mall-based kiosks because I have some namesakes who have a bad record in the NBI.
When I reached the Carriedo office, Iâ€™ve found that there were a few technology developments since my previous visit in 2005. Highly notable was the NBI Payment Kiosk System.
Payment Kiosk System
Payment is Step No. 1 in getting an NBI clearance. There is the usual manual payment line where a human cashier who accepts your payment. Youâ€™ll see from the photo below how long the lines are.
On the other hand, there is the Payment Kiosk System. It is set of automated machines that accepts payments like a vendo machine. This complements the manual payment made to a cashier.
And the lines a whole lot shorter! (photo after the jump) …
The Payment Kiosk accepts exact payment with one 100 peso bill and three 5 peso coins. This is the exact amount needed for one NBI clearance. Payments are given to the machine through a paper bill slot and a coin slot. The machine does not return any change.
The Payment Kiosk has an interface thatâ€™s written both in English and Tagalog. To interact with the machine, the user gives input through a numeric keypad. Users will be asked to choose between â€œlocalâ€ clearance or â€œinternationalâ€ clearance. If you need more than one clearance, you just need to go through the process twice.
After going through the automated payment process, the machine will print a receipt for the user. This is the receipt to be used in the next step of the clearance.
I wondered why the lines were so long at the manual payment, but so short at the machine payment. One thing is the awareness of people, perhaps a fear of technology, or a fear of failure. I think people are wary of making a mistake while using the machine and not having human assistance nearby to help avert or correct the mistake.
There were NBI (or contractor) employees nearby. When I asked them why only a few people use the machines, the employee ventured to say that itâ€™s probably because people donâ€™t have exact change. hmmm….
Hereâ€™s the tip
If the mall-based NBI kiosks can’t do your clearance and you have to go to Carriedo to get an NBI clearance, save yourself some sweat and some 20 minutes.
Instead of lining up at the manual cashier, use the Payment Machine Kiosk which will take just a minute for the same transaction.
Donâ€™t forget to bring exact change: one P100 bill and three P5 coins.
And lastly, write your name on the receipt so that other people canâ€™t use your receipt.
automated telling machine
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