Here is a short podcast.
Vonage call center in the Philippines. I spoke to a friend who works for a call center, she works for Vonage [I keep pronouncing it von-age but it's...whatever]. This is what she tells me, their technical support group has a counterpart in the US. These two group, the US Vonage technical and the Philippine Vonage technical support service the entire globe for Vonage technical services [I think they were servicing internet connection broadband service of Vonage].
The story is, Europeans like Pinoys and Europeans don’t like American call center agents…well what’s new? But the thing is my friend told me that when Europeans find out, they ask who they’re talking to or where the call center representative is located. When the European hear that it’s a Filipino they are talking to, they become warm and they become trusting. Basically because they don’t like the American call center agents who support the Vonage technical support group.
Europeans like Filipino call center agents. What’s new…right…what’s new?
EdXcribe
19 September 2007
Popularity: 1% [?]
{ 2 comments… read them below or add one }
I have to agree with you. Kahit mga research analysts, type din mga Europeans ang Pinoy. Very polite daw at hardworking.
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Well same here in the Middle East they do love Pinoys, Because we understand them well, We are caring and sincere in everything we do. Just keep it up guys!
Let us show the world we ROCKS!
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