“Automated” “Self-Serve” Pay Parking Teller Machine, Glorietta [Video]

by Ka Edong on July 7, 2012

I’m seeing more and more automated machines in the Metro. There are a couple of the cellphone load machines. There’s one in Victory Liner Pasay, there’s one at the footbridge near PLDT Ayala Ave. I also saw a coin-operated water dispenser in Bacolod. And a coin-operated cellphone charger at Mini-Stop. There’s a new one I saw tonight.

Ayala Mall’s Glorietta basement parking has an automated self-serve machine accepting paper bills for parking payment.

It was my second opportunity to use this machine and record it on video. The first time, though, when I got to the machine after the movie, it had been shutdown. LOL! This time around we were successful! Thanks to my camera woman, Rezza, we get to share this video.

What I liked about the machine: 

  1. Touch screen – always good. Easier to update the software without requiring any changes in hardware.
  2. Auditory cues – it has a voice prompt, although robotic. I wasn’t sure if the prompt was coming from the touchscreen or the instructional TV on the left side.
  3. Accepts Bills and gives change (sukli)! – I’ve seen other machines that DO NOT give change. This one does. All good!
  4. All out support – I like that the makers provided all out support for the new product. They have a TV monitor that provides information on how to use the machine. They made a good attempt at giving instructions (both English and Tagalog) via the touch screen. The kicker was: They provided a human attendant to assist users. Whole nine yards! 😀

What can be improved: 

Automated Parking Ticket Teller Machine. Click to view large image.

Automated Parking Ticket Teller Machine.
Click to view large image.

  1. More appropriate labels on slots – The machine had at least four slots. I wasn’t sure how to use which slot. I wasn’t even sure where to start. Suggest: Visual cues on welcome screen. E.g. Illustrations on screen saying “Tap screen to start” and “Insert parking card in RED SLOT (for example) with a picture of the machine with a big red arrow on screen pointing to the correct slot.
  2. Focus on function first, ease up on the advertising – The touchscreen was peppered with too much visual noise. I suggest they streamline the visuals so users can focus on getting the core function done: pay for parking.
  3. Taglog kung Tagalog – The machine had two language options: English and Tagalog. I purposely chose Tagalog to test it. It kept giving action buttons in English. Be true to Tagalog if that’s what you meant to do. 😉
  4. LED’s to help annunciate actions required – Just like some ATMs do, they could add flashing LED’s to alert the user on which slot requires action (insert or retrieve card/money/receipt).

I’ll keep it at that.

I know that the machine is still in it’s testing phase. The attendant couldn’t even issue the machine-printed receipt, and gave us a manually written receipt instead. She explained that the machine-printed receipt didn’t have BIR approval yet.

I also like that there is at least an attendant to help get things going. I suggest that if the user appears to be capable, the attendant just *guide* the user instead of press the buttons herself.

I’m all for innovation. All in all, I like that we’re starting to see this kind of technology in the Philippines. Eventually, these machines will become more and more mainstream, and our human labor will in turn create more value-added services.

To the makers of the machine, thumbs up to you! All the best with your project. I hope you get to roll this out on a sustainable win-win basis in more areas in the Philippines.

I’m sure there are many more of automated machines around. If you have some in mind, do video and/or tell me about it 😉 .


Ka Edong

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