Hi this is Edwin otherwise known as Ka Edong on technobiography.
In this podcast, I’m going to talk about Smart Bro Quickfix.
Smart Bro Quickfix is an application that can be downloaded at the smart website; it’s a diagnostic application that you run when you’re having problems with your Smart Bro connection. It advertises a one button diagnosis so you will be able to check the internet connection of your Smart Bro. You’ll be able to check things like:
- Latency
- Trace route
- Ping
- Speed test
It also has the announcement and feedback modules so that you can communicate more easily with Smart Bro technical support. It also has some announcements where smart bro will be announcing new features, promos or bill payments schedule.
I’m downloading Smart Bro Quickfix right now. I haven’t been having any problems with SmartBro so I haven’t tried Quickfix but I like the idea. It’s a good idea for Smartbro to come up with this; it’s just a matter of whether it works and whether it works for the customers.
But it’s a good idea, it helps Smart Bro lessen the burden on all the many calls I’m sure they get from their customers. It’s also good for the customers -it lessens the stress of having to figure out what the problem is with the Smart Bro connection.
So try getting the Smart Bro Quickfix application. It’s a 6MB windows installer file that you will find at: http://www.smart.com.ph/smartbro
Check it out!
podcast permalink: Smart Bro Quickfix Interet…
EdXcribe
11 August 2007
Technobiography
Popularity: 49% [?]
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I too had nagged about smartbro before…
It has its good and bad points…
I do experience slow net once and a while but i dont complain because i made an informed choice…
Aside from that, i am the one making QuickSolutions (formerly known as QuickFix)and trying to understand what are the problems that clients experience and id like to make the tool that will try to alleviate the problems encountered… going through blogs really is a tough task… reading people nag about no connection and slow connection really is frustrating me too… I want to know how the problem occurred so i can assess properly where the problem could have started and probably provide a solution… unfortunately, most of the blogs that i have run through are pure rants to voice out discontent and anger…
i was hoping people would try to share a more detailed narrative of their experiences so people can understand more and possibly provide better solutions…
Hi Macadamia,
Thanks for sharing. I share similar perspectives as you.
Be kind to yourself, kapatid, smile.
We do what we can to help.
And it’s up to people if they want to be helped.
ka edong
How ironic, i ended up nagging too.
Hahahaha…
I am just concerned that people just rant and sometimes its just too much and it kinda infectious.
Not to mention, I just went through blogs and forums to read ISP experiences I ended up reading hate posts. LOL
Thanks Ka Edong
Mac
@ Lei
SmartBro has a new policy about pc to net connection. If your net connection was installed in a pc it cant be used for another pc. Before, this wasnt the case but this policy was put so people cant use stolen antennas and stolen accounts.
I am not sure if this policy is implemented in all areas but I am sure this policy is now being implemeted.
I’ve reported my connection problem twice already. This is regarding my smart bro wherein eveytime I would like to get online I always encountered a problem regarding the connection. Sometimes I can’t connect but most of the times I can connect but after a while it will be lost. It is always like that since my smart bro was installed a month ago.
i think the problem having slow connection might be the location. else
try to check the maintenance of your computer. might be the PC that needs attention.
i can say this coz im not having any problem with my connection
mas lalo namana ako! amf. guys. anu ba magandang connection? taena d ako mkpaglaro ng maayus! always lags. bago pa naman ung pc namin. amf. ayusin niyo problema niyo smart bro!
i have an internet cafe for 2 mos. now, my net is always timed out it takes 15 to 20 sec. to return then timed out again, my clients are complaining please help!ASAP
Thanks guys!
buti nalang nabasa ko to… magpainstall sana ako ng smart bro…
Sa pldt dsl na lang ako…
again thanks guys
gud day!i’m one of the subscriber of smartbro.at last nbigyan din ng action ng smartbro ang complain ko dahil ndisconnect kami.kylangan pb tlaga silang kulitin pra lang magawan nila ng paraan?
3years na ako smartbro user wala padin pagbabago sa connection…sana namn maayos tong connection…ang hirap kaya…walang ym di din ako makapasok sa ibang site…
Since nagpakabit aq ng smartbro DIYOS ko everyweek walangggggggggggggggggggg connection! NAKAKABUWISIT!!!!!!!!!!! Kaya nga nagpalagay ng internet sa bahay para nd na pupunta sa mga internetcafe dahil siksikan at mabaho……. everyday pa naman kami nag YYM ng husband ko……… Now teach me how to activ8 itong QUIKFIX na sinasabi nyo……… DAHIL SUPER BAGAL NG INTERNET NYO……….
Kindly find for us the Quick Fix softwares intended for internet and if possible a software which we can utilized to make our processing faster without such hindrances from source of websites.
ang bagal ng internet ng smart bro grabe ayusin naman ninyo ang serbesyo ninyo sa mga subscriber mahiya naman!!! nagbabayad kami ng on time tapos ganyan kayo anubayan!!! sayang lang ang binabayad namin sa inyo!!! pagganyan kayo lilipat na kami sa globe!!! kaya ayusin naman ninyo….
smartbro ayusin naman ninyo ang serbesyo ninyo!!!nagbabayad kami ng buwan buwan!!! mahiya naman kayo sa mga smartbro subscriber!!! pag di ninyo inayus lilipat na kami sa globe tandaan ninyo yan!!! sayang lang ang binabayad namin sa inyo!!!
HOY ANU B I2NG SERBISYO NG SMARTBRO, TANG-INA!! NKKPAGSISI NA NKPAGPAKABIT P KMI S INYO. SANA NAG GLOBE N LANG KMI! ANU BA!!! AYUSIN NYO NETWORK… TANG-INANG BAGAL… EXAMS WEEK NG MGA BTA, GRABE NID N NID NMIN INTERNT NW PERO WLANG SILBI… IPPACUT N NMIN SMARTBRO KHIT NKCONTRATA KMI, MASAKIT KZ S LOOB MAGBYAD NG GANYAN SERBISYO NYO…
kakainstall ko lang ng windiws vista… nawawala ung connection… bakit ganun???? and pakiupadate naman ung mabills…. and 1 year na ako bakit di nyo pa binabago ung contarata,,,, actually gusto ko na tapusin….
kakainstall ko lang ng vista… tapos nawawala ung connection… bakit ganun? nung xp pa gamit ko medyo ok pa ung connection… at pwede pakiupdate ng bills… (p*ta, bago ko mapost tong comment na to nawalan pa ako ng connection, it shows your service! wlangya!)
Guyz, we all have the same PROBS with ds SMARTBRO, i’m IT Support of DepEd in SAMAR. Talagang mabubwesit ka sa signal ng SMARTBRO. at di lang yun minsan nawawala ka pa sa portal,at mas worst kung di agad bumalik within that day ang connections mo, so pano na mga REPORTS of the OFFICE just like me i’m holding DepEd talgang buwesit ang SMART kya advice ko sa inyo mg GLOBE nlang taung lhat…mag pa DISCONNECT na kayo sa SMART. Kaya ako ngaun nawalan na ako ng tinik sa lalamunan ko. dahil GLOBE na ako.
ano bayan lokohan yata sa smart nagbabayad kami ng 1000 kada buwan pero mas mabilis pa internet ng dial up. dinadaya nyo ang mga costumers nyo kung ganyan lang din. sa totoo lang pwede kau kasuhan ng breach of contract pati false advertising at misleading the public. paranf pagong ang internet nyo. namimis ko tuloy ung dial up ko. dahil sa inyo nalate ako ng pag lologin sa lasalle kung kaya nagkanda lecheleche ung schedule ng clases ko pati na fine tuloy dahil sa late enrollment. dapat sa inyo pa imbestigahan at pa demanda nag sasama ninyo. niloloko nyo kami.
wui smart bro! bakit ganun? Sa lola ko yung linya na okay pa bat nung naputul ang linya nila dahil hindi naka bayad…paglipas ng ilang weeks naka bayad na sila at binalik na ang internet….peru merun nang problema palaging nawawala ang internet nila or signal…naka connect cya peru walang internet…
At d2 naman sa aming bahay merun din kaming Smartbro…Naputulan kami dahil sa trabahante ninyo hindi kami binigyan ng bills kaya hindi namin nalaman na tingbayad na pala..dun naputulan kami…peru nag bayad kami at binalik na ang linya peru natulad kami sa lola ko ang singnal sira!…connected cya 10.0 Mbs ang speed peru walang internet ang i try to ping ang nakasulat ay request time-out bat ganun? AYUSIN NYO NAMAN YANG TRABAHO NYO! KAYO NAMAN SANA ANG NUMBER 1 RECOMMENDED D2 SA PINAS!!!!!!
PUTANGINANG SMART YAN NAPAKAGAGOO BAKET UNG CONNECTION NAMEN NAWAWALA LAGI NG 8AM TAPOS BABALIK LANG PAGKA TULUGAN NA WALANG HIYA HALOS D NA MAGAMET EH…BUONG ARAW WALA PUTANGINA PAGKAGISING MU SA UMAGA WALA NA UNG INTERNET HANGGANG GABI NA WALA PREN PUTANGINA KAU SMART KAU NAPAKABAGAL NA NGA NG INTERNET NIO LAGI PA WALA PUTANGINAA KAU HA ISA LANG TAWAG SA INYO MGA GAGO MABILIS LANG KAU PAGKA MANININGIL NA KAU MGA MUKHANG PERA MGA CRIMINAL MAGNANAKAW BURAOT MGA GAGO
?????is it true that smartbro has locked all accounts now ..so you can only get internet access to one computer…..as i have tried my new laptop and it says that my account has been locked…thanks
hoi!!!! ayaw mainstall ng quickfix!!! anak ng tinapa!!!! ung canopy ko pa hnd ko na ma-open bwiset na smart bro!!!! wag nyo disable canopy ko!!!!
paano mag pa transfer location
Sobrang bagal ng smartbro may patalastas pa sa tv nakakagulat ang download speed!!!
pero dito samin sa Imus,Cavite 0.10Mbps and download speed nyan.
bilis pa ma-ubos ng load!!!
puro pangako “AAYUSIN!! AAYUSIN AAYUSIN!!”
KRUKK PWEW!!
to SMARTBRO i just want u to inform that my internet connection has already fix in 20 secs. thanks…
hey… its me again why i can’t install a QUICK FIX. and most of windows i want to open and look the SERVERS NOT FOUND. PLEASE FIX IT
mmm…interesting…
hi. nde ako makaconnect sa wi fi. knonnect ko sa router tus bgla ako niredirect sa smartbro page. tus sbe your service reference number has been locked. wat does “locked” mean? pero pag dinerecho ko naman sa laptop nagco2nnect ako sa net, pero pag wi fi ayaw.help pls
This one sucks. Not helpful. Don’t bother downloading.
i hate smart bro too. as in bwicit talaga. napakaunreliable ng service. laging na ddc. eh trabaho ko pa naman over the internet at kailangan ng stable net connection. lagi ako nahihighblood dahil dito.
Hi! BAKIT BIGLANG BUMAGAL ANG CONNECTION? INAABOT AKO NG 1 HOUR BAGO MAGBUKAS MGA MAILS KO! PLEASE AYUSIN NYO NAMAN ITO… NAGBABAYAD NAMAN KMI NG TAMA…
Donel´s last blog ..How Pinoys Use Mobile and Online Apps
dont u dare try dis f*ck*ng h*ll thing — > smart bro share it
How about checking out your equipment on the tower. In wet weather every time a truck goes down the highway it disconnects. It a real pain in the bum having to clear my screen and restart my browser again each time it disconnects.
Dry weather and no trucks its brilliant. Bit for the last week it has been absolute crap. Reckon you should pay US to use it.
Looks like a typical Philippine thing of take the money and to hell with the customer to me.
Hello fuh I just installed Smartbro Quickfix 2.1 a minute earlier and I’m having problem on registering or activating my account.
I believe I provided the correct information but still I’m receiving this message after sending “Server Unreachable” then it comes “server timeout please try again later”? I can’t even use the software.
I have had problem on my bro connection since last day when it almost impossible to connect to the internet, It always displayed “Request Timeout”. And it connects again after a few hours and giving a 4k MS?? wtf..
then.. its happening again… i’m at camarin caloocan area.. even the smart plug in’s have a prob.. OMG!!! even DSL wahhhh… grabehh you should limit only the subscribers in a certain area.. the CSR told me that my connection is not directly connected to me… i’m not that techy pero you should be consistent with your old subscribers… di n nga ako ngrereklamo sa bilis (este sa bagal) ng connection nyo miske may time n sobrang bagal ng connection. pero un na didisconnect ako sa isang Online game radomnly ay iba n un… hassle n ito di n maganda ang nangyayari d2… may iba p me option para maayos to? globe suck also but i haven’t tried the SUN… hope you can do something about this matter ASAP.. thanks
jaz wnt 2 know where to get the portal username and password…thank u and more power.
OH MY GOD SMARTBROKEN! THE CONNECTION THAT YOUR TRYING TO FIX IS SO IRRITATING!!! I CALLED SMARTBO HOTLINE MANY TIMES NOW!!!! ITS LIKE I ALWAYS RECEIVE THE SAME ANSWER…. (“SIR SORRY PO FOR THE INCONVENIENCE”, SIR SORRY PO KUNG NA DIDISCONNECT PO KASI MAY INA UPGRADE PO KAMI SA BASE STATION PO SORRY PO TLGA IT WOULD TKAE THREE DAYS TO RESOLVE THIS KIND OF ERROR”) SUS IF YOU COULD ONLY SAY THAT SMARTBROKKEEEENNNN IS THE WORST CONNECTION EVER THEN TELL US!!! WHEN THERE’S AN UPDATE GOING ON ITS BETTER TO INFORM ALL THE CONSUMERS THAT AN UPDATE IS BEING MODIFIED NOW!!! I DONT CARE IF YOUR SAYING THAT DAHIL SA IP ADDRESS GANYAN PHYSICAL ADDRESS DAW GANYANGANYAN OMG!! IT’S PRACTICALLY USELESS!!!! EVEN IF I USE THAT SMARBRO QUICKFIX BETTER TO BE CALLED AS QUICKPALUSOT!!! OMG!!! FROM THE PAST YEARS THINGS HAVE GONE SMOOTHLY BUT I THINK FROM TONS OF UPDATE GOING ON THE OLD CONSUMERS HAVING TONS OF PROBLEMS AND TROUBLESHOOTING (DDAAAAWWW!!! SUS) ALSO LAST YEAR I COULD USE ROUTERS FOR ME TO USE MY WIFI AT HOME ( E WLA NA PALANG KWENTA PAG BUMILI NG LAPTOP EH)!!!! ALSO WHEN IM PLAYING OL GAMES WHEN IM IN THE MIDDLE OF AN EVENT THEN SUDDENLY I GOT DISCONNECTED!!! OMG NAKAKAPIKON NA TLGA!!! TAPOS LAST WEEK A SERVICE PROVIDER HANG ME UP FROM THE PHONE!!!! OMG WHEN I WAS TELLING THE ADDRESS AND STUFF (NAKAKABASTOS AH ****** DAHIL IYAN ANG KINUHA NYONG TRABAHO AYUSIN NYO NAMAN!!! NAGPBABAYAD NGA KAMI NG TAMA EH PURO TROUBLE SHOOTING EK EK DAW!!! SUS PALUSOT LANG IYON KASI DI KASI NILA ALAM KUNG PANO MARESOLVE UNG PROBLEM) SESEND DAW SA BASE UNG PROBLEMS SUS!!!!! SOMETIMES I CAN HEAR THEM TALKING TO EACH OTHER ON HOW TO RESOLVE THIS PROBLEM COZ THE SERVICE PROVIDER CANT HANDLE THE SITUATION THAT I AM ENCOUNTERING NOW!!! OMG!!!! IF I WERE U I WOULD DRAW THE LINE!!!! JUST GET A PLTD myDSL ITS A LOT BETTER THAN THIS SMARTBROKEN CONNECTION!!! HAY NAKO….. I EVEN THOUGHT THAT SMARTBRO WOULD MAKE A HUGE DIFFERENCE….. HAY…. WHAT A SHAME TLGA……. POOR COSTUMER SERVICE PROVIDERS…. HAY… LOOK AT YOUR STAFF NAMAN DBA…. IF THEY EVEN HAVE THE TIME TO LISTEN FROM THE COMMENTS FROM THE PHONES THE 6727277 OMG…. HAY… WLANG KWENTA………
wla talaga kwenta QuickFIX apps nila.. pati yung QuickSolution wla ring natulog.!!
amfofo.. bkit ba ganito lagi smart.. sobra bagal, sobra laggg..
70 kbps and below lang nakukuha ko sometimes 20 lang or 12 ano b yan na internet tapos ayaw nila akong magpadisconnect, tapos may shoppe ako alangan naman na 12 kbps in 10 computers, e di wala ka nang costumer. pagdisconnect daw kailangan bayaran ko 10 thou kasi 2 months lang nagamit ko.,….. ayaw ko nga!!!!!! anong claseng contract yan sabi nila up tom 1 mb ang makukuha ko e wala naman pala dapat bigay muna nila service nila na 1 mb or kahit 700 lng. wala naman silang mailabas kahit ilang ulit dumating technician nila. nagbabayad n lang ako ng wala alangan na magpa internet ako ng ganun e di wala nang customer. dapat bigyan pansin ng government ito para di nila maharass ang customer nila mag additional pa daw sila ng bayad or punta sa court, ano yun pananakot.
kaya nagpaconnect ako sa iba DSL nalng. do what is right if you know its right.
bakit ang smartbro may costumer support page pa wala namang kwenta???
connection namin 2 months na naka-lock. di magamit lagi naman on time ang bayad. badtrip!
http://smart.com.ph/bro/support/
kaya ba netong masabi kung anong mali sa system ko kasi laging may lumalabas na DLL_NETCARD_R.dll na error.
mabagal tlaga ang smartbro khit san aq pumunta manila or antipolo ganun p rin ung connection …
bakit sabi unlimited,eh dumadating ang connection almost 9 AM and there are times limited pa services hanggang 11:30 pm lang. . .
..SMARTBRO..hindi talaga madownload ang Quickfix/quick solution, im using a AMD 2.8GHz,1 GB of ram and 320GB OF HD..pero why is it that there are some instances na pag naopen ako ng pc sa umaga (e.i. 6am) it took 2 to 3 hours bago makaconnect sa internet,palaging limited ang resources..BAKIT GANUN???
Good evening ka edong. I just want to ask if there is a solution to my smartbro modem kit kasi nawala na ung device driver nito. I’ve learned kasi na accidentally binunot ng apo ung kit while it was connected. ano ba ang magagawa rito. please reply. thanks
anu ba tong smart napakabagal ! lagi nalang Dc or ang bagal ng net tsk.. dapat pla lumipat na ako sa pldt kung alam ko na ganto lang rin pla .. tsk ngayun ko lang nabasa tong mga post d2 akala ko namn sa pc ko may prob . sayang lang ung tawag ko sa smart bro wala namn pla kwenta … shetness tlga hayz .. kakabad trip kau .
bkit ganun connection ko, pag mag open ng page or mag click lng ng link, request timed out na sa ping? ako lng ba ang nagkakaganito? ganito din po ba problem nyuu?
sana may makabasa. thnx
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